No matter how often people are being warned about getting enough information before getting a service from any company, you will be surprised to know that a lot of people still tend to choose the first service provider that is able to get their interest. When it comes to getting high-speed internet, this can cause people to end up with an internet connection that does not live up to their expectations. And what makes it worse is, they are stuck with this kind of service until the end of the holding period.
There are several internet service providers waiting for prospective customers to make their inquiries. In order to get ahead of stiff competition, they come up with advertisements showing only promising offers that lures people to sign up with them. For this reason, people should be skeptic by finding out more information about different internet service providers before choosing the right one.
Questions To Ask Before Choosing an Internet Service Provider
Here are a few important questions that people should ask in order to get the information that will help them choose the right provider:
1. What are the fees involved upon signing the contract? Are there any fees that can be waived if I am transferring from another internet subscription?
Be sure about all the fees that have to be paid upon availing of the internet service. Most advertisements will not show other charges that have to be paid upon signing the contract. Another thing that you should know that concerns the fees is, some internet providers waive the installation fee to those who will transfer from another internet provider. This is to entice people who are currently availing their internet service from another company.
2. What are the rates for different monthly plans? Do you also offer subscriptions for hourly use?
This will enable you to choose which plan will fit your budget. Getting a fixed monthly plan for unlimited internet use is better if there are several people in your home who will access the internet but if internet usage is expected to be undemanding, it may cost you less to go for hourly rates.
3. What is the duration of the contract? How much should I pay if i have to terminate the service prior to the end of contract?
Most internet service providers include a holding period in their contract which requires subscribers to retain the service for a certain period of time. For this reason, a prospective customer should make sure as to the reliability of the service to avoid paying the penalty if he wants to terminate the service soon.
4. What are the contact numbers for your technical support? Are the numbers accessible 24/7?
No matter how reputable an internet provider is technical problems may still be experienced at some point. Be sure that you have their contact numbers so you know where to get in touch with them for assistance. Having a 24/7 customer service is also important because technical problems can happen at any time and day.
Other questions regarding upload and download speed, antivirus or firewall, email accounts, after sales service, etc., will also be helpful in your decision. The internet has a lot of benefits but you should be sure to sign up an internet service provider that you know very well.